ba992 Terms and Conditions

1.1 Age Limit and Eligibility Requirements

To open an account and use services on ba992, you must meet the following eligibility criteria:

• You must be at least 21 (twenty-one) years of age and have reached the legal gambling age under the laws applicable in your area.
• You must enter into this agreement voluntarily and of your own free will.
• You must not be subject to any prohibition by a government authority.
• Your account must be used for personal and non-commercial purposes.
• Your account must not have been previously cancelled or suspended by ba992.

1.2 Registration Process

When creating an account, you must provide accurate, complete and up-to-date personal information. Providing false information may result in account cancellation and forfeiture of any winnings. Each individual may operate only one account.

1.3 Identity Verification (KYC)

ba992 may at any time request a copy of your National ID (NID), passport or birth registration certificate for identity verification. ba992 reserves the right to withhold withdrawals until verification is complete.

2.1 Login Security

It is entirely your responsibility to keep your ba992 Login credentials (username and password) confidential. You are responsible for all activities carried out from your account. In the event of suspicious activity or unauthorized access to your account, you must notify our support team immediately.

2.2 Account Transfer

A ba992 account may not be transferred, sold or gifted to any third party in any way. Account ownership is strictly personal.

2.3 Updating Account Information

If any personal information changes (such as email or phone number), it must be updated promptly through our live chat support. ba992 will not be responsible for any delays or issues with withdrawals due to incorrect information.

2.4 Inactive Accounts

An account will be marked as inactive if there has been no login or financial activity for 12 (twelve) consecutive months or more. A maintenance charge may be applied to the balance of inactive accounts.

3.1 Deposit Methods and Limits

The following payment methods are accepted for deposits on ba992:

• bKash — minimum deposit ৳200
• Nagad — minimum deposit ৳200
• Rocket — minimum deposit ৳200
• Upay — minimum deposit ৳200

The minimum deposit amount across all payment methods is ৳200 (two hundred taka). The deposit amount is added directly to your gaming balance.

3.2 Withdrawal Policy

The minimum withdrawal amount is ৳1,000 (one thousand taka). The standard processing time for withdrawal requests is between 10 and 45 minutes. Withdrawals will be approved once the following conditions are met:

• The account must be fully verified.
• The wagering requirement for any applicable bonus must be completed.
• The withdrawal method must match the deposit method.
• There must be no active investigation on the account.

3.3 Financial Security

As part of compliance with anti-money laundering laws, ba992 monitors any unusual financial activity. If suspicious activity is detected, ba992 reserves the right to temporarily suspend the account and request additional documentation.

4.1 Welcome Bonus

The ba992 welcome bonus is a 100% bonus on your first deposit up to a maximum of ৳20,000 (twenty thousand taka). The following conditions apply to claim this bonus:

• A minimum deposit of ৳200 is required to activate the bonus.
• The wagering requirement for the bonus is 15 times (15x) the original bonus amount.
• The deadline for completing the wagering requirement will be communicated by ba992.
• Each user may claim the welcome bonus only once.
• Multiple bonus claims from the same household, device or IP address are not allowed.

4.2 General Bonus Policy

ba992 may from time to time offer various promotional bonuses, cashback offers and special tournament prizes. Each offer will have its own terms and conditions, which will be clearly stated alongside the offer. As a general bonus policy:

• Bonus funds are not directly withdrawable; they can only be withdrawn after the wagering requirement is fully met.
• Multiple bonuses cannot be active at the same time unless specifically approved.
• If evidence of bonus abuse is found, the bonus and associated winnings will be forfeited.
• ba992 reserves the right to modify or cancel any bonus offer.

4.3 VIP Program

ba992's VIP program for regular players has four tiers. Weekly cashback is available at each tier:

• Bronze — up to 0.2% weekly cashback
• Silver — up to 0.5% weekly cashback
• Gold — up to 0.8% weekly cashback
• Platinum — up to 1.0% weekly cashback

Advancement to a VIP tier depends on the player's activity and participation on the platform. ba992 reserves the right to set and change VIP criteria.

5.1 General Betting Policy

Cricket betting, slots, live casino, lucky bingo, wheel and other games are available on the ba992 platform. Each game or betting market has its own rules, which are stated on the relevant game page.

5.2 Bet Acceptance and Cancellation

Once a bet is accepted by ba992, it is considered final. However, a bet may be cancelled in the following circumstances:

• If incorrect odds are displayed due to a technical error.
• If an event is cancelled or postponed indefinitely.
• If evidence of fraud or match fixing is found.
• If incorrect information is displayed due to human or system error.

For cancelled bets, the full stake amount will be refunded.

5.3 Special Cricket Betting Policy

When betting on BPL, IPL, T20 World Cup, ICC events and all other international cricket tournaments, please keep the following in mind:

• Live betting markets update in real time; attempting to exploit network delays is prohibited.
• If a match is reduced due to rain or poor light and the specified number of overs is not completed, bets may be cancelled.
• Super over or tie-breaker results will be settled according to the market's own rules.

The following activities are strictly prohibited on the ba992 platform and will result in permanent account closure and forfeiture of winnings:

• Creating or operating multiple accounts.
• Operating an account using a false identity or false information.
• Bonus abuse — in particular, claiming bonuses through multiple accounts or through artificial betting activity.
• Betting using bots, automated software or any other technical method.
• Exploiting any bug or technical error on the platform.
• Money laundering or any other illegal financial activity.
• Match fixing, score arbitrage or gaining an unfair advantage through any other dishonest method.
• Hacking, phishing or any cyber attack against ba992.
• Operating an account on behalf of a third party or running a professional betting syndicate.

7.1 Data Collection

ba992 collects data including name, email, phone number, payment information and browsing activity for the purpose of registration and service delivery. Detailed information on how your data is used can be found in our Privacy Policy.

7.2 Data Protection

ba992 uses SSL encryption and modern security technology to protect your personal data. We do not sell or share personal data with third parties without your consent. However, data may be shared with authorities where required by legal obligation.

7.3 Cookies

The ba992 website uses cookies to improve the user experience. By continuing to use the site, you are consenting to our cookies policy.

8.1 Nature of Service

All games and betting services at ba992 are provided on an "as-is" basis. Services may be temporarily unavailable due to technical maintenance, network issues, or unforeseen circumstances. ba992 bears no liability for compensation in such cases.

8.2 Gambling Risks

Gaming and betting activities carry a risk of financial loss, and ba992 considers that users participate with full awareness of this risk. ba992 will not be held responsible for any financial loss resulting from gameplay.

8.3 Third-Party Services

Content from various game providers — including Pragmatic Play, Spribe, JILI, PG Soft, Evolution Gaming, Ezugi, Microgaming, and NetEnt — is available on the ba992 platform. ba992 is not directly responsible for the quality or technical issues of these third-party services. However, we will mediate to help resolve any issues users encounter.

9.1 Closure at User's Request

You may request account closure at any time through our live chat support. Upon receiving the request, ba992 will initiate the account closure process and arrange to return any applicable balance.

9.2 Closure or Suspension by ba992

ba992 may suspend or permanently close an account in the following circumstances:

• If any part of these terms and conditions is violated.
• If identity verification fails or false information is provided.
• If suspicious financial activity is detected on the account.
• If any violation described in the prohibited activities section occurs.
• Upon instruction from legal authorities.

To reopen an account after closure, contact the ba992 support team. However, accounts closed due to prohibited activities will not be reopened.

ba992 firmly believes in a culture of responsible gambling. We want all our members to play with enjoyment and in a controlled manner.

• Set a maximum deposit limit for yourself.
• Play for entertainment — not to recover losses.
• Set a budget before playing and do not exceed it.
• If you experience gambling problems, visit the Responsible Gaming page immediately and contact our support team.

At the user's request, ba992 can provide a temporary or permanent self-exclusion option. This service is available 24/7 via live chat.

11.1 Filing a Complaint

If you have a complaint about any matter, first inform our 24/7 live chat support team. The support team will register the complaint and work to resolve it as quickly as possible.

11.2 Formal Dispute

If the matter is not resolved through live chat, send a detailed complaint to [email protected]. ba992 will provide a formal written response within seven (7) business days.

11.3 Final Decision

On technical matters, the assessment of ba992's technical team will be considered final. On matters relating to game results or system logs, ba992's server logs will be treated as the authoritative record.

12.1 Language & Interpretation

These terms and conditions have been prepared in the Bengali language and the Bengali version is authoritative. In the event of any discrepancy in a translation, the Bengali version will take precedence.

12.2 Severability

If any clause of this agreement is found to be invalid or unenforceable, all remaining clauses will continue to be fully effective.

12.3 Entire Agreement

These terms and conditions, the Privacy Policy, and the Responsible Gaming policy together form the entire agreement between the user and ba992 and supersede all previous oral or written agreements.

12.4 Changes to Terms

ba992 reserves the right to change, amend, or update these terms and conditions at any time. For significant changes, a notice will be sent to the registered email address. Continued use of the platform after any change will be taken as acceptance of the revised terms and conditions.

12.5 Contact

If you have any questions about these terms and conditions, contact us through our 24/7 Bengali live chat support or email us at: [email protected]